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Our Privacy Policy

It goes without saying that all of us here at Havas helia are committed to protecting your privacy. That’s why we created this page, to explain why we collect your personal information, how we use it and how we keep it secure.

We promise:

  • We’ll only collect information that will help us deliver the best service for you.
  • We’ll make sure you’re crystal clear about where your data is used, and what for it’s used for.
  • We’ll never give, sell or rent your information to third parties for marketing purposes.

In the meantime, we’ll start with an easy one.

Who are Havas helia?

We’re a data and customer engagement agency that’s part of Havas Creative Group, a global network of industry leading media communications agencies. We’re a registered company with the numbers to prove it (02548077), and 3 Pancras Square, London, N1C 4AG is where we call home.

We’ll only ever collect your information, with your permission

On top of that we’ll only ever collect information we’re going to use, and we’ll always make it clear how we’ll use it. If you ever want to change your details, or opt out of our communications, you can email us on .

Here’s a look at the information we might use

Your contact information
We’ll hold contact information you provide to us (such as your name, address, phone or email) when you sign up to events or submit your details through our website.

Information on your preferences
We’ll collect information about events you attend, or products you buy or enquire about.

How is your information used?

We may use your information to:

  • Process event invitations and responses
  • Ask for your views on our services
  • Let you know about any changes to our services
  • Send you communications that you’ve asked for

Any information that you submit to us is stored on secure servers. We also review our retention periods for personal information on a regular basis, so we’ll only hold your information on our systems for as long as is necessary.

Will we ever pass your information on to Third Party Services?

Yes, but only in order to complete a task or provide a service on your behalf. For example, we may pass your information to a third party service in order to send you tickets to an event. But please know that when we do use third party services, we only ever send them the information they need to deliver that service. They’re contracted to keep your information secure, and cannot use it for marketing purposes.

We’ll never release your information to any third parties beyond the Havas Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law. For example, by a court order or for the purposes of preventing fraud or other crime. For more on this, please email us at .

Can you access and update your information?

Yes, you can ask for a copy of the information Havas helia have about you at any time. If you do want to do that, or if your details have changed, please email .

The accuracy of your information is important to us. So we’re working on ways to make it easier for you to review and correct your information.

Securing your data

We know how important it is to protect and manage your personal data, so we thought you’d want to know about the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through several countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

We also may need to transfer your information to other group companies or service providers in countries outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies to our website only, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you arrived at our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that site. So we recommend that you check the policy of that site too.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

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